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Proctor Loan Protector Earns BenchmarkPortal Center of Excellence Certification for Fifteenth Consecutive Year
Troy, Mich. — August 10, 2026 — Proctor Loan Protector announced that its Borrower Care Center has been recognized as a BenchmarkPortal Certified Center of Excellence for the fifteenth consecutive year, reflecting the company’s ongoing commitment to delivering high-quality service, operational excellence, and an exceptional borrower experience.
The BenchmarkPortal Center of Excellence designation is one of the most respected recognitions in the contact center industry. Certification is based on independently audited performance metrics and is awarded only to contact centers that demonstrate superior efficiency and effectiveness compared to industry peers. Organizations earning the distinction rank among the highest-performing contact centers evaluated by BenchmarkPortal’s rigorous benchmarking process.
For Proctor Loan Protector, the recognition extends beyond contact center performance metrics. The Borrower Care Center serves as an extension of the financial institutions, mortgage servicers, credit unions, and housing agencies that trust Proctor Loan Protector to support their borrowers.
“Every day, our Borrower Care Center team represents not only Proctor Loan Protector, but also the clients who entrust us with their customer experience,” stated Mike Cox, Chief Executive Officer of Proctor Loan Protector. “For many borrowers, a conversation with one of our call center agents is their only direct interaction regarding insurance compliance on their mortgage loan. That makes every interaction important. Earning this recognition for fifteen consecutive years reflects our commitment to ensuring those conversations are handled with professionalism, empathy, accuracy, and efficiency.”
Proctor Loan Protector’s Borrower Care Center assists borrowers with insurance inquiries, policy compliance requirements, and lender-placed insurance questions. The team is specially trained to navigate complex insurance-related situations while helping borrowers understand available options and resolve issues quickly.
Over the past several years, Proctor Loan Protector has made significant investments in its contact center operations, enhancing both technology and processes to better serve borrowers and clients.
“Our continued investment in the Borrower Care Center has focused on making it easier for borrowers to get the information they need while enabling our call center agents to provide faster, more effective service,” said Donna Yeargo, Senior Vice President of Lender Solutions. “We’ve implemented new operational efficiencies, advanced call management capabilities, enhanced quality monitoring tools, and AI-enabled technologies that help streamline interactions and improve the overall customer experience. These investments allow us to maintain the personal, human connection that borrowers value while delivering the speed and consistency our clients expect.”
“Maintaining this distinction for fifteen consecutive years is especially meaningful because it demonstrates sustained excellence,” said Mike Cox. “This achievement belongs to our Borrower Care Center professionals, whose dedication and expertise help create positive experiences for borrowers every day. Their work directly supports our clients’ reputations and strengthens the trust their borrowers place in them.”
About Proctor Loan Protector
Proctor Loan Protector is a leading provider of lender-placed insurance, insurance tracking, and loss draft services. With a proprietary technology platform and experienced teams, Proctor Loan Protector delivers compliant and borrower-focused solutions for mortgage servicers. As the largest Managing General Agent (MGA), Proctor Loan Protector pairs underwriting authority with operational expertise to deliver risk mitigation solutions to financial institutions, mortgage servicers, credit unions, and housing finance agencies.
About BenchmarkPortal
BenchmarkPortal is a global leader in contact center benchmarking, certification, training, and consulting. Its Center of Excellence certification is awarded to contact centers that have met or exceeded rigorous standards of operational efficiency and effectiveness based on independently validated performance metrics. BenchmarkPortal maintains one of the world’s largest contact center benchmarking databases and has been helping organizations improve customer service performance since 1995.