Company News

Proctor Loan Protector Recognized as a Center of Excellence for Call Center Services by BenchmarkPortal

Proctor Loan Protector, a leading provider of insurance tracking services, is proud to announce that it has been certified as a Center of Excellence for call center services by BenchmarkPortal for the thirteenth consecutive year. This prestigious award recognizes Proctor Loan Protector’s commitment to delivering exceptional customer care and highlights the company’s dedication to achieving service excellence while maintaining cost-effectiveness.

BenchmarkPortal’s Center of Excellence certification is earned by customer service contact centers that rank in the top ten percent of the contact centers surveyed. The team at BenchmarkPortal thoroughly audits and verifies companies’ key performance indicators, comparing them against data from other leading organizations in the industry.

Since 2011, Proctor Loan Protector has consistently demonstrated superior performance on these key metrics, surpassing industry peers and securing this esteemed designation.

Mike Cox, CEO of Proctor Loan Protector, commends the team for their efforts: “Our call center is directed by a team of leaders that strive for excellence. We are dedicated to hiring top talent, employing state-of-art technology, and implementing best practices. Congratulations to our Borrower Care Center for earning this esteemed honor.”

Proctor Loan Protector’s Borrower Care Center serves as the company’s call center for clients utilizing its insurance tracking services. The center’s associates are committed to providing first call resolution, educating borrowers about lender-placed insurance, and instilling confidence that all issues are fully resolved. The Borrower Care Center proactively engages with agents and insurance carriers to obtain insurance policies on behalf of borrowers, reducing the need for false lender-placements.

“The challenge is balancing caller satisfaction and cost across key performance indicators. Receiving this feedback from a third party validates our processes and investment in technology,” states Donna Yearego, Senior Vice President of Lender Solutions at Proctor Loan Protector. She adds, “We are proud of this accomplishment and will continue to improve our borrower care experiences.”

The BenchmarkPortal Center of Excellence certification further establishes Proctor Loan Protector as an industry leader, distinguishing the company as a trusted partner for insurance tracking services. This recognition not only highlights the exceptional performance and efficiency of the call center but also emphasizes Proctor Loan Protector’s ongoing commitment to its clients.

For more information about Proctor Loan Protector and its insurance tracking services, please visit proctorlp.com.