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CFPB Launches Web Form for Regulatory Inquiries

September 6, 2017

The Consumer Financial Protection Bureau (CFPB) announced a change in the way it will accept regulatory inquiries. The recently launched web form is accessible on its website. This online form was designed to replace the email address ([email protected]) previously utilized for regulatory questions and suggestions.

The anticipated response time is approximately 10-15 business days, however, the Bureau advises, “response times and formats vary depending on the current volume of questions, the amount of time needed to research your question, and staff availability.” A cautionary statement found on the CFPB website explains that replies are not official interpretations of the Bureau or substitute for legal counsel or other compliance advice.

To view the web form or a more detailed description of limitations, please visit