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PFI Encourages Clients to Provide Feedback on Lender Placed Insurance Processes

One year ago, Proctor Financial, Inc. received its ISO 9001.08 certification for the servicing of lender placed insurance, which demonstrates the commitment of PFI´s Senior Management and employees to deliver quality customer service to our banking and financial institution clients.

With the ringing in of the New Year, PFI encourages clients to provide a quality assessment of our lender placed insurance services by taking a few minutes to submit an assessment through an online feedback form located at PFI will review each submitted form and an appropriate ISO 9001.08 team member will contact you directly if further information is required.

PFI´s quality statement is “to be a market leader, unique in service, with unwavering integrity and dedication to excellence in quality and continual improvement.” You can learn more about PFI´s ISO 9001.08 certification by visiting

If you have any further questions, please contact Valentine Dickerson, Senior Vice President of Compliance, at 248.269.5723 or [email protected], or Karen Clayton, ISO Managing Representative, at 248.269.1849 or [email protected].