Service Solutions

Proctor Loan Protector blends its comprehensive insurance programs with innovative tracking and reporting technology to provide a full outsourced solution to financial institutions seeking a full service, scalable insurance partner.

Customer Service

The lender-placed insurance program includes client support and service, compliant borrower notifications, and lender-placed claims administration.

Claims Authority

As a full service program underwriter with claims authority, Proctor Loan Protector advocates on behalf of clients in the claims adjudication process. Lender-placed insurance claims are settled based on replacement cost value regardless of whether repairs are made to the property, which contributes to an expedited settlement of property claims.

Proctor Loan Protector’s insurance tracking solution offers a unique blend of automation and human intervention to ensure timely and accurate insurance policy tracking.

Proctor Loan Protector’s insurance tracking process includes rules-based tasking workflow for policy procurement, mail processing, disbursement facilitation, and an award-winning borrower call center.

Proctor Loan Protector’s proprietary insurance tracking system, Intelligent Insurance Manager (IIM), tracks residential and commercial loans for insurance purposes.

IIM is scalable and configurable, using state-of-the-art technology to support a positive customer experience, minimize consumer complaints, respond to compliance changes, and allow complete transparency for vendor management and quality assurance.

Every borrower touchpoint of Proctor Loan Protector’s insurance tracking service is memorialized in IIM.

In an effort to obtain a borrower’s current insurance policy, Proctor Loan Protector engages in a robust policy procurement procedure prior to lender-placement. Proctor Loan Protector makes multiple attempts using available sources including letters, phone calls, faxes, emails, and web searches.

Proctor Loan Protector’s procurement module creates a unique case determined by the insurance line characteristics to intelligently identify the most efficient procurement route. This blend of infrastructure and procurement reduces administration and prevents false lender-placement.

Proctor Loan Protector’s disbursement services include loan preparation for escrow disbursement, check printing, mailing, and reconciliation.

Proctor Loan Protector follows up regarding stale dated checks to ensure premiums are received by the agent or carrier. Additionally, premium refunds are researched and administered by the team. Funds are transferred electronically between the client and Proctor Loan Protector.

Since 2011, Proctor Loan Protector’s award-winning Borrower Care Center has earned the BenchmarkPortal Center of Excellence certification for call center services. This designation is a testament to Proctor Loan Protector’s management and employee dedication to balancing effectiveness and efficiency in operations, resulting in exceptional call center service for clients and borrowers.

Mail processing services includes mail reconciliation, scanning, verification, quality assurance, document retention, and secure document destruction.

Proctor Loan Protector’s state-of-the art mail and imaging infrastructure uses OCR technology and automated workflow. This improves efficiency and allows prioritized processing for documents related to loans that are currently lender-placed.